CLASS II ONGOING Device recall · Reported 5 Jul 2023 · FDA Enforcement Report

PushTracker E3 component utilized recalled by Permobil

Permobil is recalling PushTracker E3 component utilized with the SmartDrive MX2+ Power Assist Device (Part. The recall was initiated on 10 May 2023 and the FDA has classified it as Class II.

Check your package

Lot, batch or date codesAll units with software versions 1.0.00 to 1.0.04
Quantity recalled6,196 units

Stop using the device if the notice says to, and contact the manufacturer or your healthcare provider for the correction or replacement.

Recall details

Recall number
Z-2005-2023
FDA event ID
92250
Recalling firm
Permobil, Lebanon, TN
Classification
Class II
Status
Ongoing
Recall initiated
10 May 2023
FDA classified
26 Jun 2023
Reported
5 Jul 2023
Type
Voluntary: Firm initiated
Customers notified by
Two or more of the following: Email, Fax, Letter, Press Release, Telephone, Visit
Reason category
Device Malfunction

Timeline

10 May 2023Recall initiated by company
26 Jun 2023Classified by FDA+47 days
5 Jul 2023Published in enforcement report+9 days

Companies usually start a recall weeks before the FDA classifies and publishes it; the gap above is that lag.

Reason for recall

When multiple processes are running on the watch's Central Processing Unit (CPU), the application may fail unexpectedly. If this happens, the motor on the power assist device continues to run and the user may not be able to stop the device using tap gestures.

Device recalls are issued when a component, software or design fault could cause the device to fail or give wrong readings. Many are corrections applied in the field rather than physical returns.

Product as listed by the FDA

PushTracker E3 component utilized with the SmartDrive MX2+ Power Assist Device (Part Numbers: MX2-32K, MX2-32P, MX2-32PK, MX2-33D, MX2-33P, MX2-33PK, MX2-33S, MX2-150, MX2-167, MX2-32D); a wearable watch that communicates with a SmartDrive Power Assist Device via the SmartDrive MX2+ Application

Where it was distributed

Worldwide distribution.

Questions about this recall

Is PushTracker E3 component utilized with the SmartDrive MX2+ Power Assist Device (Part recalled?

Yes. Permobil recalled PushTracker E3 component utilized with the SmartDrive MX2+ Power Assist Device (Part on 10 May 2023. The recall is Class II and its status is Ongoing. Recall number Z-2005-2023.

Why was it recalled?

When multiple processes are running on the watch's Central Processing Unit (CPU), the application may fail unexpectedly. If this happens, the motor on the power assist device continues to run and the user may not be able to stop the device using tap gestures.

Which lots are affected?

All units with software versions 1.0.00 to 1.0.04

Where was it sold?

Worldwide distribution.

What should I do if I have it?

Stop using the device if the notice says to, and contact the manufacturer or your healthcare provider for the correction or replacement.

What does Class II mean?

Class II means the product may cause temporary or medically reversible health problems, or the probability of serious harm is remote.

Read the official FDA notice · Source record retrieved 21 Sep 2026. The FDA describes openFDA data as unvalidated; the official notice takes precedence. This page reports the record and gives no medical advice.

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