CLASS II ONGOING Device recall · Reported 28 Nov 2018 · FDA Enforcement Report

Telligence Nurse Call System recalled by Ascom (US)

Ascom is recalling Telligence Nurse Call System, distributed in 21 states. The recall was initiated on 2 Nov 2018 and the FDA has classified it as Class II.

Check your package

Lot, batch or date codesVersion 5.0 (Build 5.0.4)

Quantity recalled57 units

Stop using the device if the notice says to, and contact the manufacturer or your healthcare provider for the correction or replacement.

Recall details

Recall number: Z-0486-2019
FDA event ID: 81546
Recalling firm: Ascom, Lakewood Ranch, FL
Classification: Class II
Status: Ongoing
Recall initiated: 2 Nov 2018
FDA classified: 20 Nov 2018
Reported: 28 Nov 2018
Type: Voluntary: Firm initiated
Customers notified by: Two or more of the following: Email, Fax, Letter, Press Release, Telephone, Visit
Reason category: Device Malfunction
Device type: Other Medical Devices

Timeline

2 Nov 2018	Recall initiated by company
20 Nov 2018	Classified by FDA	+18 days
28 Nov 2018	Published in enforcement report	+8 days

Companies usually start a recall weeks before the FDA classifies and publishes it; the gap above is that lag.

Reason for recall

There is an issue that could cause the Telligence System Gateway II, NGGTWY2 H, to stop communicating to the hallway devices connected to it. When this occurs, the dome lights connected to the Gateway II Ports A and B will start flashing, indicating that they are no longer communicating to the Gateway II. If this occurs, device failures that WOULD otherwise be annunciated WILL NOT be indicated at staff consoles that are configured to display failures.

Device recalls are issued when a component, software or design fault could cause the device to fail or give wrong readings. Many are corrections applied in the field rather than physical returns.

Product as listed by the FDA

Ascom Telligence Nurse Call System

Where it was distributed

AL, CA, CO, GA, IN, KY, LA, ME, MI, MO, MN, MS, NE, NV, OH, PA, RI, TX UT, VA, WI

Alabama California Colorado Georgia Indiana Kentucky Louisiana Maine Michigan Minnesota Missouri Mississippi Nebraska Nevada Ohio Pennsylvania Rhode Island Texas Utah Virginia

Questions about this recall

Why was it recalled?

Which lots are affected?

Version 5.0 (Build 5.0.4)

Where was it sold?

AL, CA, CO, GA, IN, KY, LA, ME, MI, MO, MN, MS, NE, NV, OH, PA, RI, TX UT, VA, WI

What should I do if I have it?

Stop using the device if the notice says to, and contact the manufacturer or your healthcare provider for the correction or replacement.

What does Class II mean?

Class II means the product may cause temporary or medically reversible health problems, or the probability of serious harm is remote.

Read the official FDA notice · Source record retrieved 26 Sep 2026. The FDA describes openFDA data as unvalidated; the official notice takes precedence. This page reports the record and gives no medical advice.

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