CLASS II ONGOING Device recall · Reported 4 Dec 2024 · FDA Enforcement Report

Arial Server recalled by Securitas Healthcare

Securitas Healthcare is recalling Arial Server, distributed nationwide in the US. The recall was initiated on 1 Nov 2024 and the FDA has classified it as Class II.

Check your package

Lot, batch or date codesAll Systems using Arial Server Software versions 11.1.4 through 11.1.6 in conjunction with the Arial Mobile Application or Arial Care Giver Application

Quantity recalled111 systems

Stop using the device if the notice says to, and contact the manufacturer or your healthcare provider for the correction or replacement.

Recall details

Recall number: Z-0570-2025
FDA event ID: 95652
Recalling firm: Securitas Healthcare, Lincoln, NE
Classification: Class II
Status: Ongoing
Recall initiated: 1 Nov 2024
FDA classified: 27 Nov 2024
Reported: 4 Dec 2024
Type: Voluntary: Firm initiated
Customers notified by: Letter
Reason category: Device Malfunction
Device type: Medical Software

Timeline

1 Nov 2024	Recall initiated by company
27 Nov 2024	Classified by FDA	+26 days
4 Dec 2024	Published in enforcement report	+7 days

Companies usually start a recall weeks before the FDA classifies and publishes it; the gap above is that lag.

Reason for recall

Certain software versions will not notify end users of calls initiated by call points with the Arial Emergency and Nurse Call System.

Device recalls are issued when a component, software or design fault could cause the device to fail or give wrong readings. Many are corrections applied in the field rather than physical returns.

Product as listed by the FDA

Arial Server Software Versions 11.1.4 through 11.1.6, SKU 54305, in conjunction with the Arial Mobile Application or Arial Care Giver Application

Where it was distributed

Worldwide distribution - US Nationwide and the countries of Canada, Switzerland.

Nationwide

Questions about this recall

Is Arial Server recalled?

Yes. Securitas Healthcare recalled Arial Server on 1 Nov 2024. The recall is Class II and its status is Ongoing. Recall number Z-0570-2025.

Why was it recalled?

Certain software versions will not notify end users of calls initiated by call points with the Arial Emergency and Nurse Call System.

Which lots are affected?

All Systems using Arial Server Software versions 11.1.4 through 11.1.6 in conjunction with the Arial Mobile Application or Arial Care Giver Application

Where was it sold?

Worldwide distribution - US Nationwide and the countries of Canada, Switzerland.

What should I do if I have it?

Stop using the device if the notice says to, and contact the manufacturer or your healthcare provider for the correction or replacement.

What does Class II mean?

Class II means the product may cause temporary or medically reversible health problems, or the probability of serious harm is remote.

Read the official FDA notice · Source record retrieved 21 Sep 2026. The FDA describes openFDA data as unvalidated; the official notice takes precedence. This page reports the record and gives no medical advice.

More recalls from Securitas Healthcare

All 9

Reported	Class	Recall	Company	Reason	Where
14 Jan 2026Device	CLASS II	Arial 900 MHz Call Station recalled by Securitas Healthcare	Securitas Healthcare	Device Malfunction	Nationwide
31 Jul 2024Device	CLASS II	Arial Call Station recalled by Securitas Healthcare	Securitas Healthcare	Device Malfunction	13 states
31 Jul 2024Device	CLASS II	Arial Call Station recalled by Securitas Healthcare	Securitas Healthcare	Device Malfunction	9 states
12 Jun 2024Device	CLASS II	Arial mobile application recalled by Securitas Healthcare	Securitas Healthcare	Device Malfunction	Nationwide
15 Nov 2023Device	CLASS II	Arial Water Resistant Pendant with Neck Lanyard recalled	Securitas Healthcare	Device Malfunction	Nationwide

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