CLASS II Device recall · Reported 26 Jul 2017 · FDA Enforcement Report

Merge Eye Care Pacs Viewer 5.2 Merge Eye Care Pacs recalled

Merge Healthcare is recalling Merge Eye Care Pacs Viewer 5.2 Merge Eye Care Pacs is a, distributed in 9 states. The recall was initiated on 13 Jun 2017 and the FDA has classified it as Class II.

Check your package

Lot, batch or date codesVersion 5.2
Quantity recalled18 units

Stop using the device if the notice says to, and contact the manufacturer or your healthcare provider for the correction or replacement.

Recall details

Recall number
Z-2754-2017
FDA event ID
77627
Recalling firm
Merge Healthcare, Hartland, WI
Classification
Class II
Status
Terminated
Recall initiated
13 Jun 2017
FDA classified
20 Jul 2017
Reported
26 Jul 2017
Type
Voluntary: Firm initiated
Customers notified by
Telephone
Reason category
Device Malfunction

Timeline

13 Jun 2017Recall initiated by company
20 Jul 2017Classified by FDA+37 days
26 Jul 2017Published in enforcement report+6 days

Companies usually start a recall weeks before the FDA classifies and publishes it; the gap above is that lag.

Reason for recall

When the user has not set up any user preference on the sorting order to render the study images (OS/OD/etc.) and reports, the ECP may get an incorrect study index. If the user attempts to delete an image, ECP may then read that image as OS when it is, in fact, OD.

Device recalls are issued when a component, software or design fault could cause the device to fail or give wrong readings. Many are corrections applied in the field rather than physical returns.

Product as listed by the FDA

Merge Eye Care PACS Viewer 5.2 Merge Eye Care PACS is a software solution for the display, management, archive, interface and integration of ophthalmic device reports, images and data. Merge Eye Care PACS is a software solution using databases for patient demographics, server and other systems of intercommunication with hospital systems via HL7 and DICOM to provide to clinicians a single image viewing and management solution of images imported from various contributing devices throughout the clinical environment. Merge Eye Care PACS provides the ability to review data from any network-connected computer, and is protected by appropriate security login which permits only authorized user access. Symphony uses 256 bit or greater encryption via secure socket layer (SSL) to assure a network environment which is secure.

Where it was distributed

FL, IL, CO, MI, CA, NY, ND, OH, CT

CaliforniaColoradoConnecticutFloridaIllinoisMichiganNorth DakotaNew YorkOhio

Questions about this recall

Why was it recalled?

When the user has not set up any user preference on the sorting order to render the study images (OS/OD/etc.) and reports, the ECP may get an incorrect study index. If the user attempts to delete an image, ECP may then read that image as OS when it is, in fact, OD.

Which lots are affected?

Version 5.2

Where was it sold?

FL, IL, CO, MI, CA, NY, ND, OH, CT

What should I do if I have it?

Stop using the device if the notice says to, and contact the manufacturer or your healthcare provider for the correction or replacement.

What does Class II mean?

Class II means the product may cause temporary or medically reversible health problems, or the probability of serious harm is remote.

Read the official FDA notice · Source record retrieved 26 Sep 2026. The FDA describes openFDA data as unvalidated; the official notice takes precedence. This page reports the record and gives no medical advice.

More recalls from Merge Healthcare

All 96

Other Contact Lenses & Eye Devices recalls

All 153